1. Overview

Resolution Financial Advisors LLC (“Resolution,” “we,” “us,” or “our”) may communicate with clients, prospects, and creditors via SMS/text message in connection with our financial advisory, fiduciary, and insolvency services. This Policy explains how we collect, use, and protect your mobile phone information and what rights you have regarding our text communications.

2. Types of Messages We Send

We may send the following categories of text messages:

  • Appointment reminders and scheduling confirmations
  • Case updates and document request notifications
  • Creditor portal access instructions and deadline reminders
  • General business communications related to active engagements
  • Marketing or promotional messages (only with your express written consent)
3. Consent

By providing your mobile phone number and opting in to receive SMS communications from Resolution Financial Advisors — whether through a web form, written agreement, or by texting us directly — you expressly consent to receive text messages from us at the number provided.

For promotional or marketing messages, we will obtain your prior express written consent as required under the Telephone Consumer Protection Act (TCPA). Consent to receive informational messages (such as case updates or appointment reminders) is not a condition of purchasing any services from us.

4. Message Frequency and Rates

Message frequency will vary depending on the nature of your engagement with us. You may receive up to a few messages per week during active case periods.

Message and data rates may apply. Standard carrier rates charged by your mobile provider will apply to all messages sent and received.

5. How to Opt Out

You may opt out of receiving text messages from Resolution Financial Advisors at any time using any of the following methods:

  • Text STOP to any message we send you.
  • Email us at info@resolutionfa.com with your name and phone number and a request to stop texting.
  • Call us directly to request removal.

After opting out, you will receive one final confirmation text and no further messages, except where required by law. We will process all opt-out requests promptly and within 10 business days at the latest.

6. How to Get Help

Text HELP in reply to any message for assistance, or contact us directly at info@resolutionfa.com or visit www.resolutionfa.com.

7. Information We Collect

In connection with SMS communications, we may collect:

  • Your mobile phone number
  • The content of messages you send to us
  • Opt-in and opt-out timestamps for compliance recordkeeping
  • Any information you voluntarily provide in your replies
8. How We Use Your Information

We use your mobile number and message history to:

  • Communicate with you about your engagement with us
  • Send appointment reminders and case notifications
  • Maintain compliance records as required by the TCPA and applicable law
  • Improve the quality of our communications
9. Sharing of Information

We do not sell, rent, or share your mobile phone number or message history with third parties for their own marketing purposes.

We may share your information with trusted service providers who assist us in delivering text messages (such as SMS platform providers), subject to confidentiality obligations. We may also disclose information as required by law, court order, or in connection with our fiduciary duties in legal proceedings.

10. Data Retention

We retain consent records, opt-in/opt-out logs, and message records for a minimum of four (4) years as required for TCPA compliance. When records are no longer required, we securely delete or anonymize them.

11. Security

We take reasonable technical and organizational measures to protect your mobile information from unauthorized access, use, or disclosure. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this SMS Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this document and post the revised policy at www.resolutionfa.com. Continued use of our SMS communications after any update constitutes acceptance of the revised policy.

13. Contact Us

Questions about this SMS Privacy Policy? Contact us at:

  • Email: info@resolutionfa.com
  • Website: www.resolutionfa.com